We love hearing feedback from our valued customers so we were delighted when we received this glowing testimonial from William Hill.
“Having worked with Insafe for over ten years, William Hill, with circa 2,300 locations, are well placed to comment on the approach, service and performance Insafe International demonstrate on a daily basis.
One of the most progressive suppliers, the last ten years has seen them broaden their portfolio to excellent effect; forward-thinking and being proactive are a real strength.
Customer service and customer satisfaction are at the heart of what they do. Products are always of a high standard but it is through their service that they excel, whether that is hitting tight deadlines, maintaining SLAs during busiest times or reacting at short notice to urgent situations.
This level of service is a result of having personable people who are easy to talk with, demonstrate great behaviours and who seem to have a shared goal of delivering great customer service, reducing customer friction wherever possible.
Ryan Mills, their sales director, epitomises this business. Not your typical sales type, he is always easy to get hold of, always accommodating, he is friendly, personable and committed to ensuring Insafe deliver the best service, 24/7, 365 days a year. He consistently demonstrates excellent business acumen, takes time to understand clients’ needs and has a great eye for creating solutions to unusual problems and situations.
I would have no hesitation in recommending Insafe to any business looking for a progressive supplier, with great behaviours and who put customer satisfaction at the heart of everything they do.”
Head of Retail Security
William Hill Organisation